Privacy Policy

Privacy Policy

Last Updated: August 22, 2026

At OzelHub, we respect your privacy and are committed to protecting the personal information you provide when using our online store.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the circumstances in which it may be shared.

1. Information We Collect

When you place an order, contact us, or interact with our store, we may collect information such as:

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

  • Order details

  • Payment-related information

  • Account information, where applicable

  • Information you voluntarily provide when contacting us

  • Device, browser, and website usage information where collected through Shopify or applicable technologies

2. How We Use Your Information

We may use customer information to:

  • Process and fulfill orders

  • Arrange delivery

  • Confirm orders and payments

  • Communicate with customers regarding orders

  • Provide customer support

  • Process exchanges and returns

  • Improve our products and services

  • Improve website functionality and customer experience

  • Prevent fraud, misuse, or unauthorized activity

  • Send promotional communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments may be processed through third-party payment providers.

OzelHub does not generally need to directly store complete payment card information. Payment information may be processed by the relevant payment provider according to its own privacy and security practices.

Customers should review the privacy policies of the payment providers they use.

4. Sharing Information

We may share necessary information with trusted service providers when required to operate our business, including:

  • Shopify and technology providers

  • Courier and delivery companies

  • Payment processors

  • Website and service providers

  • Customer-support services

  • Legal or regulatory authorities where required by law

We only intend to share information that is reasonably necessary for the relevant purpose.

5. Cookies and Similar Technologies

Our Shopify store and third-party services may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve customer experience, and support marketing activities where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Marketing Communications

If you choose to receive marketing communications from OzelHub, we may send information about new products, collections, promotions, discounts, and other relevant updates.

You may unsubscribe from marketing communications where an unsubscribe option is provided.

7. Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet-based system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for business, order-processing, customer-service, legal, accounting, security, or other legitimate purposes.

9. Third-Party Services

Our store may use third-party services, applications, payment providers, advertising platforms, analytics tools, social-media integrations, or other services.

These providers may process information according to their own policies and terms.

10. Children's Privacy

OzelHub sells clothing for children, but our online store is intended for customers who are legally able to place orders or for parents/guardians purchasing products for children.

We do not knowingly seek unnecessary personal information directly from children.

11. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, contact us using the details below.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

13. Contact Us

For privacy-related questions or requests:

OzelHub
Email: ozelhub1@gmail.com
WhatsApp: 0325-5090087

Address: Al Jalil Commercial Walkway# 2 , Block B, Al Jalil Garden Lahore.

OzelHub — Your Privacy Matters.