Exchange & Return Policy

Last Updated: August 22, 2026

At OzelHub, customer satisfaction is one of our highest priorities. We want you to feel confident and satisfied with every purchase.

To provide a clear and convenient shopping experience, we have established the following Exchange & Return Policy for products purchased through the OzelHub online store.

Please read the following terms carefully before placing an order.

1. Exchange Window

Customers may request an exchange within 7 days from the date of delivery.

• Exchange requests must be initiated within 7 days of receiving the order.
• Products must be returned in their original, unused, and unworn condition.
• All original product tags, labels, and packaging must remain intact.
• Exchange requests submitted after the 7-day period may not be accepted.

2. Product Condition & Tag Requirements

To qualify for an exchange or return, the product must meet all of the following conditions:

• The product must be unused, unworn, and unwashed.
• All original tags and labels must remain attached.
• The product must be free from stains, odors, damage, alterations, or signs of use.
• Original packaging and any accompanying documentation should be included.
• Products that have been washed, worn, altered, damaged, or otherwise used may not be eligible.

Important — Original Tags

Original product tags must remain attached.

Products with tags that have been removed, altered, damaged, or tampered with may not qualify for exchange or refund.

We strongly recommend checking the product, size, and condition before removing any tags or using the product.

3. Refund Policy

Refunds are available only under specific circumstances, including:

• A verified manufacturing defect; or
• A genuine product-quality concern regarding the fabric, subject to inspection and approval by OzelHub.

To be eligible for a refund:

• The product must be unused, unworn, and unwashed.
• All original tags must remain attached.
• The product must be returned within 7 days of delivery.
• The product must pass OzelHub's inspection and approval process.

Refund requests are reviewed individually. OzelHub reserves the right to determine whether a product qualifies for a refund based on its condition and the circumstances of the request.

4. Sale & Promotional Items

Products purchased during sale periods, clearance sales, promotional campaigns, special offers, or discounted promotions are not eligible for exchange or refund, unless otherwise stated by OzelHub at the time of purchase.

This includes:

• Sale products
• Clearance products
• Promotional products
• Discounted products
• Special-offer products

Customers are encouraged to carefully review product details, size information, and applicable promotional terms before completing a purchase.

5. Products Not Eligible for Exchange or Return

The following products are not eligible for exchange or return:

• Products with removed, damaged, or altered tags
• Products that have been worn or used
• Washed products
• Products showing stains, odors, damage, or signs of use
• Products purchased during sale or promotional periods
• Products without their original packaging where applicable
• Customized or personalized products
• Products damaged as a result of misuse or improper handling
• Products purchased more than 7 days ago

6. Customized & Personalized Products

Customized, personalized, or specially produced products are not eligible for exchange or refund, unless the product is found to have a manufacturing defect or was incorrectly produced by OzelHub.

Customers are therefore advised to carefully confirm all customization details, sizes, colors, and other specifications before placing an order.

7. How to Request an Exchange or Refund

To request an exchange or refund, please follow these steps:

Step 1 — Contact OzelHub

Contact our customer support team within 7 days of delivery.

WhatsApp: 0327-1882277

Step 2 — Provide Order Details

Please provide:

• Order number
• Customer name
• Product name and details
• Reason for exchange or refund
• Clear, high-quality photographs of the product
• Photographs showing the original tags and overall product condition

Step 3 — Request Review

Our customer support team will review your request and determine whether the product meets the requirements of this policy.

Step 4 — Return Instructions

If your request is approved, our team will provide you with the appropriate return-shipping instructions.

Please do not send any product back without first contacting OzelHub and receiving return instructions.

Step 5 — Inspection

Once the returned product is received, OzelHub will inspect the item to verify its condition and eligibility.

Step 6 — Exchange or Refund

If the returned product meets the applicable requirements, we will proceed with the approved exchange or refund according to the circumstances.

For exchanges, the replacement product will be dispatched subject to availability.

8. Return Shipping & Logistics

Unless the exchange or return is caused by a verified defect or an error made by OzelHub, return shipping costs are the responsibility of the customer.

Additional conditions may include:

• Return-shipping instructions will be provided after the request is approved.
• Customers should use a secure and trackable shipping method.
• Customers should retain their return-shipping receipt and tracking information.
• Exchanges generally take approximately 5–7 business days after OzelHub receives the returned product, subject to inspection and product availability.
• Tracking information may be provided for replacement shipments where applicable.

If an exchange is required because OzelHub sent the wrong product or a product is verified to have a manufacturing defect, OzelHub will cover the applicable return-shipping cost.

9. Defective or Incorrect Products

We take product quality seriously.

If you receive a product that appears to have a manufacturing defect or if OzelHub sends you an incorrect product, please contact us within 7 days of delivery.

Please provide:

• Order number
• Description of the issue
• Clear photographs of the product
• Clear photographs of the defect or incorrect item
• Photographs of the original tags and packaging where applicable

After reviewing the evidence and inspecting the product where necessary, OzelHub may approve an exchange, replacement, or refund depending on the circumstances.

For verified manufacturing defects or errors made by OzelHub, applicable return-shipping costs will be covered by OzelHub.

10. Customer Responsibilities

Customers are responsible for:

• Checking the product and size before removing tags or using the product.
• Keeping all original tags attached.
• Returning products in their original, unused, unworn, and unwashed condition.
• Providing accurate order and contact information.
• Following the return-shipping instructions provided by OzelHub.
• Using a secure and trackable shipping method when returning products.
• Keeping proof of shipment and the tracking number until the exchange or return is completed.
• Contacting OzelHub within the applicable 7-day period.

Customers should not remove, alter, or tamper with product tags if they may wish to request an exchange or return.

11. Exchange Availability

All exchanges are subject to product and size availability.

If the requested replacement size, design, or product is unavailable, OzelHub may contact the customer to discuss an alternative solution.

Availability of replacement products may change over time.

12. Inspection & Approval

All exchange and refund requests are subject to review and, where necessary, physical inspection of the returned product.

OzelHub reserves the right to refuse an exchange or refund if the product does not meet the conditions described in this policy.

This may include products that are:

• Worn
• Washed
• Damaged
• Stained
• Altered
• Missing original tags
• Purchased outside the applicable exchange period
• Purchased as sale or promotional products
• Customized or personalized

Our decision will be based on the condition of the product and the applicable terms of this policy.

13. Dispute Resolution

If you have any concern regarding an exchange or refund decision, we encourage you to contact our customer support team so that we can review the matter and assist you.

OzelHub reserves the right to make the final determination regarding eligibility based on the condition of the product, available evidence, and the terms of this policy.

Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable law.

14. Policy Changes

OzelHub reserves the right to update or modify this Exchange & Return Policy from time to time.

Any updated version will be published on our website, together with the revised "Last Updated" date.

Customers are encouraged to review the current policy before placing an order.

Contact OzelHub

If you have any questions about our Exchange & Return Policy or need assistance with an order, please contact our customer support team.

Customer Support

WhatsApp: 0325-5090087
Email: ozelhub1@gmail.com
Business Hours: 9:30 AM – 5:00 PM

Website: www.ozelhub.com

For faster assistance, please keep your order number available when contacting our support team.

Our Commitment to You

At OzelHub, we value every customer and aim to provide products that meet our standards of quality, comfort, design, and craftsmanship.

We appreciate your trust in OzelHub and hope you enjoy your purchase.

OzelHub

Quality You Can Feel. Style You Can Wear.